SHIPMENTS AND RETURNS

SHIPPING/DELIVERY TIME:
All items will be shipped within 2-4 business days of receiving payment, unless items are out of stock.
In the event of stock outs, and for this purpose, the customer will be informed via email, telephone or other available means.

Delivery may take from 2 to 10 business days, depending on the country.
We cannot take any responsibility for any delays that occur in delivery transit time. The reason is because transit time is highly dependent on the postal service of the destination location and/or country.

International Delivery:
We strive to offer the most reliable and affordable delivery service, but sometimes international delivery may be conditioned and dependent on the carrier and/or customs services in the destination country.
Please contact us for further assistance if you have not received your order after 20 business days after confirming shipment of your purchase.

 

ITEMS RETURN POLICY:
The item to be returned must be new and in its original condition.
The item must be returned with all original packaging, protection, labels, tags and accessories without any sign of modification or alteration.
If the item is defective, the customer has up to 20 days from the delivery date to request an exchange for a new item.
If the customer is not satisfied with their purchase they can return it for an exchange, or if they are not interested in another item they can request a refund.

Unused/unopened items from the original packaging will be exchanged or fully refunded within 20 working days of receipt.
Please note that all purchases must be returned within 20 days of delivery.
No returns for refund or exchange will be accepted after 20 days from the date of delivery.

For exchange or refund purposes, please send us an email that includes the following information:

• Copy of the document issued by Sportland, Lda.

• Reason for return

• Name

• Address

• Phone number
  

Upon receipt and analysis of the condition of the returned item, and if applicable, an exchange or refund will be made.
In case of refund, it will be made through the same system or method that was used in the purchase by the customer (excluding shipping costs or additional fees).

Shipping costs will not be refundable, except for the following points:

• Error in shipping address

• Error in submitted article

• Original defective item
  

Refund of the item applicable at any of the following points (within a maximum period of 20 days):

• Our shipping error

• Our error in the article sent

• Original defective item

• Item returned as original, without any sign of dirt, modification or appearance of having been used

• Item returned with all original packaging, protections, labels, tags and accessories without any damage or modifications
  

Item refund not applicable at any of the following points:

• Order error by the customer

• Returned item appears to have been used

• Item returned dirty and/or damaged

• Item returned with changes and/or modifications to its original condition

• Item returned without packaging, protection, labels, tags and original accessories

CONTACT:
For more information or if you have any additional questions, please contact our Customer Service
via the following email address: support@myterrapura.com